For your convenience, our most common customer questions are answered right here.

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Q: What Can Cause a Garage Door to Jam?

A: When a door jams, it’s probably because one or both of the cables have either snapped.  Other issues can be worn pulley’s, broken tracks. To fix a jammed garage door is very simple our technicians can find the problem very easily and replace the parts immediately.


Q: What could be causing my door to not close all the way?

A: A garage door that does not want to close completely is usually due to a bent rack or worn out pulleys, and sometimes it might be as simple as something is blocking the sensors. Replacing the worn parts may be essential.


Q: What can be the cause of a garage door falling when it’s open?

A: When a door does not remain open, its most often due to a broken spring, to get the door working again the spring will need to be replaced, not a good idea to do this yourself best to have someone professional replace the spring.


Q: What could be causing my Garage door to squeak or make noise?

A: A noisy garage door can mean several things, either something is loos, not-greased, strained, breaking, or simply out of alignment.


Q: Can cracks and holes be fixed?

A: The best news is that you might not have to replace the whole door, it might be as simple as replacing a panel or two. This really depend on how much damage has been done to the panel.


Q: What are the benefits of having an insulated garage door?

A: Key benefits to an insulated garage door: Better maintaining of temperatures both inside and adjoining places of garage doors, such as rooms that are above the garage.


Q: What is an R-value and how does it benefit me?

A: R-Value is a measure of thermal efficiency, the higher the R-value the greater the insulating properties of the door. The Door Master has several door styles to meet your insulated door needs for both residential and commercial applications, if you are looking for an insulated door the higher the R-Value the better insulated the door will be.

Q: Can a Garage door opener be installed in a garage with low ceiling space?

A: Yes. A residential garage door requires a minimum of 4 1/2” of headroom space. Your garage door system may need a low-headroom track system or a low-headroom-torsion rear-track system. For a garage door opener, you will need slightly more headroom (about 6 1/2” minimum).


Q: What is the best way to maintain my garage door?

A:  Regularly inspect your cables, springs, rollers and track. Replace any worn or rusted parts and if facing difficulty, call the expert at The Door Master who can do it for you. Lubricate the parts every 6 months with silicone-based Teflon spray.